Enterprise workflows

Enterprise workflow evaluations test whether your model can complete tasks across business systems. This example follows a support case from an order lookup to a scheduled follow-up.

Research focus

Example task

Resolve a support case

Score · completed updates

Review the case

check the order status

Schedule a follow-up

create a calendar event

Update the case

record the follow-up time

Illustrative task record. It does not represent a published evaluation result.

What the task measures.

Score whether the follow-up was scheduled and the case was updated correctly. The record connects each tool action to the resulting change in the calendar or case.

Checking final system state exposes failures between steps, including missed updates and duplicate actions.

Discuss enterprise workflows evaluation.

Evaluation engagements are custom. We agree on the task, inputs, outcomes, and scoring before a run begins.