Support
How to reach Kimpton: product support, security reports, and what to include so we can help on the first reply.
Who to contact
| Reason | Contact |
|---|---|
| Something is broken, or you have a question about using Kimpton | support@kimpton.ai |
| Reporting a vulnerability or a security concern | security@kimpton.ai |
| You can't sign in | Login isn't working first, then support |
| You don't have an account yet | Sign up — no invitation needed |
| Evaluating Kimpton, or you'd like a demo | Request a demo |
Product support
Email support@kimpton.ai. Including these saves a round trip:
- what you were doing, and what happened instead
- the exact error text or a screenshot
- roughly when it happened
- whether it's reproducible, and whether anyone else on your team sees it
If it relates to a specific piece of work, a link to the page or conversation in Kimpton is the single most useful thing you can send.
Security
Send vulnerability reports to security@kimpton.ai. We'll acknowledge receipt and keep you updated as we investigate. Please give us a reasonable opportunity to remediate before disclosing publicly.
For our security architecture, encryption standards and data-handling practices, see Security overview. Buy-side diligence questions are usually answered by Data handling and the Security FAQ, and if not, security@ is the right address.
Legal and privacy
Our privacy notice, terms and data processing agreement live on kimpton.ai.
Security FAQ
Answers to common security, privacy, and compliance questions from institutional investors using Kimpton AI for buy-side portfolio research.
Login isn't working
What to check when you can't sign in to Kimpton: invitations, email verification, Slack sign-in approval, and how to reach support.