Login help

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I received a link from my firmCopy Anchor Link

Your firm administrator shares a private password-setting link. If it is missing or expired, ask that administrator for a new link. Use the email address your firm gave Kimpton. An alias or personal address may open a different account.

If you set your password but do not see your firm's data, check the selected organization in your account menu. Ask your administrator to check your access to the document or model.

Sign-in sends me back to the login pageCopy Anchor Link

1. Sign out and sign in again with the correct email address.
2. Try a private browser window.
3. If it works there, clear cookies for kimpton.ai in your usual browser and retry.

If the loop continues, email support. Include the email address you used, the time, and a screenshot or exact error message. Never send your password or password-setting link.

Other sign-in problemsCopy Anchor Link

• Email not verified: Check your inbox and spam folder for the verification email. Contact support if it did not arrive.
• Self-service invitation expired: Ask the inviting organization to send a new invitation. Enterprise access uses an administrator-shared password-setting link instead.
• Slack asks for admin approval: Ask your Slack workspace administrator to approve the Kimpton app. You can still sign in to Kimpton with your email and password.

If you are exploring Kimpton on your own, sign up at kimpton.ai. If your firm is providing access, use its link rather than creating a separate account.